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FAQs

Are all of your products safety tested to Australian standards?

Absolutely!  We take safety very seriously at the Freckled Frog.

How do I find products on your website?

There are two ways to find what you are looking for on our website:

Type a keyword into the search bar at the top of the website that relates to the product you are interested in. Eg. ‘animals’ for wooden wooden animals set.

Click shop in the navigation menu.

Do you ship to locations outside Australia?

Yes, however, this will incur additional freight & handling charges. If you email info@freckledfrog.com.au we will answer your enquiry.

How long after placing my order can I expect delivery?

In general for Australian orders, customers in major towns and cities can expect delivery of their orders within 3-7 business days.

Standard-sized packages are normally sent via Auspost and will arrive at their destination in the usual period it would take Auspost for a parcel to reach your delivery address from Melbourne, VIC. ePost allows tracking of items which are delayed or do not reach their destination.

How can I track my order?

You should receive an email with your tracking information as soon as your order has been dispatched. Please get in touch if you require further assistance.

The product I would like to order is out of stock. How can I be notified when it is back in stock?

You can simply head to the product online that is ‘out of stock’ and subscribe to the ‘BACK IN STOCK NOTIFCATION’ by leaving your email address. Once it is re-stocked you will be notified via email.

Can I make changes to my order once processed?

Unfortunately, once an order has been processed online we are unable to make changes or cancel..

How do I return my order if something is wrong?

Please refer to our Terms and Conditions on our website

Can I get a refund if I return my order?

Please refer to our Terms and Conditions on our website

Do you have a shop?

The Freckled Frog do not have a shop front, however we do have many lovely retailers who stock our range.  For further information please contact us – info@freckledfrog.com.au or our Australian retail distributor Artiwood on 02 8294 3030.